Top Table Florists, Newport, Isle of Wight - terms and conditions
PRODUCTS
All items shown on this site are for general guidance only.
FLOWERS
Due to seasonal and local availability we cannot guarantee that the content of
your delivery will always match identically what is shown on this site. In the
interests of providing you with the best possible floral delivery we may
substitute one or more items.
GIFTS
Should an item be out of stock, a similar product of equal or greater value may
be sent, rather than disappoint and miss the intended delivery date.
PRICES
All prices quoted include VAT at the standard rate.
DELIVERY
Delivery costs £4.95 for the whole island and is available Monday to Saturday only.
For same day island delivery orders must be placed before 12 noon. Orders placed
after 12 noon will be delivered on the next working day.
Please ensure the correct address details are provided for the intended
recipient and contact details in the event of any delivery problems. We cannot
be held responsible for orders being delayed by incomplete or incorrect
information.
Should the recipient not be home we will attempt to deliver to a neighbour or
post a card through the letterbox informing them that a delivery has been
attempted. If an attempted delivery fails (such as the wrong address specified
on the order), we reserve the right to charge additional costs to re-deliver or
to deduct the shipping costs/product wastage/courier return fee from any refund
if the order is subsequently cancelled.
There may be delays in delivery where a third party is involved, such as
delivery to hospitals, hotels, offices and ships. In case of delivery to such
locations, the signature of any person authorised to accept delivery on behalf
of the organisation shall be accepted as proof of delivery.
Our liability for non-delivery of the products shall be limited to replacing the
product within reasonable time.
ORDERS
You will be given clear instructions in how to complete the details required on
the order form. By clicking on the ‘Pay’ button on the order form, you are
consenting to be bound by these Terms and Conditions and authorises us to take
payment for the item(s) ordered.
Full payment for all items purchased through this site is required before your
order can be despatched. We accept all major credit and debit cards with the
exception of Electron cards. All checkout pages containing personal information
are protected using 128-bit encryption technology from a secure certificate
supplier. We reserve the right not to process an order if it is believed that
the credit card transaction may have been made fraudulently. Under such
circumstances the customer will be contacted to obtain further information.
An email will automatically be sent confirming that your order has been received
and is being processed, please check this carefully. We will not consider
ourselves bound by a contract with you until we send you an acceptance e-mail.
Orders cannot be accepted from customers under the age of 18 years.
COMPLAINTS
At Top Table we are fully committed to providing you with the best possible gift
delivery service. We will investigate your complaint and endeavour to respond
within five working days at non-seasonal times. (Christmas, Valentines Day and
Mothers Day may take longer). We will keep you informed throughout the complete
process and if we are satisfied that your complaint is genuine a replacement or
refund will be given. This does not affect your statutory rights as a customer.
FLOWERS / BALLOONS / CHAMPAGNE / CHOCOLATES (PERISHABLE)
If you are dissatisfied with the service you have received please notify us
within 24 hours of delivery and retain the item concerned. Complaints on quality
cannot be investigated if made later than 7 days following date of delivery. All
these items are perishable in nature and so cannot be returned under the
distance selling regulations.
TEDDY BEARS (NON PERISHABLE)
If any teddy bear delivered is faulty or damaged then it will be replaced by
either the same type of bear or one of similar value if it is no longer
available or a full refund will be given as long as the bear is returned in its
original packing within 30 days of purchase. If you are not happy with your
choice of teddy bear then a full refund will be given provided it is returned
undamaged and in its original packing within 30 days from the date of delivery.
Limitation of Liability
In no event will Top Table be liable for any damages including, without
limitation, indirect or consequential damages, or any damages whatsoever arising
from use or loss of use, data, or profits, whether in action of contract,
negligence or other tortuous action, arising out of or in connection with the
use of the site.
DISCLAIMER
Top Table Florist does not warrant that the functions contained in the website
will be uninterrupted or error free, that defects will be corrected, or that
this site or the server that makes it available are free of viruses or bugs or
represents the full functionality, accuracy, reliability of the materials. This
site and the information, names, images, pictures, logos and icons regarding or
relating to Top Table Florist and its products and services (or to third party
products and services), is provided "as is" and on an "is available” basis
without any representation or endorsement made and without warranty of any kind
whether express or implied, including but not limited to the implied warranties
of satisfactory quality, fitness for a particular purpose, non-infringement,
compatibility, security and accuracy.
PRIVACY POLICY
We are committed to protecting your privacy (in accordance with the Data
Protection Act 1998). We shall only use the information received from you for
the purpose of processing your order and to provide you with the best possible
service. We will never share your confidential information with anyone, and will
not e-mail you in the future.
GENERAL
Top Table reserves the right to supplement and amend the Terms and Conditions.
It is the responsibility of the customer to review the Terms and Conditions when
using the website. They shall be governed by English law and the parties hereby
agree to submit themselves to the exclusive jurisdiction of the English Courts.
These terms and conditions do not affect your statutory rights. |
